FAQ

1. When will my order ship?
Orders are typically processed within 1–2 business days. Orders placed on weekends or U.S. holidays will be processed on the next business day.

2. How long does shipping take?
Standard shipping takes 5–10 business days within the continental U.S. Expedited shipping options are available at checkout for faster delivery.

3. Do you ship internationally?
Currently, Flipdeal ships only within the United States, including Alaska, Hawaii, and U.S. territories.

4. Can I change or cancel my order after placing it?
If your order has not yet been processed, we may be able to cancel or modify it. Contact our support team as soon as possible for assistance.

5. What is your return policy?
We accept returns and exchanges within 30 days of delivery, provided items are in original condition. Please review our Returns & Exchanges Policy for full details.

6. Is my payment information secure?
Yes. We use encrypted payment gateways and do not store your full payment information. Your transaction is protected with industry-standard security protocols.

7. How do I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to monitor delivery progress through the carrier’s website.

8. What if I receive a damaged or incorrect item?
Please contact our support team immediately with your order number and a photo of the item received. We will arrange a replacement or refund promptly.

9. Do you charge sales tax?
Sales tax is calculated during checkout based on your shipping address and local regulations.

10. How can I reach customer service?
You can contact us at:

• Email: [email protected]
• Phone: +1 (606) 571-6608
• Mailing Address: 4716 Boyd St, Ashland, KY 41101